I’m not happy with my EU261 compensation decision. Is there anything else I can do?

We understand that flight disruptions are frustrating, but most fall outside of our control. All of our flight disruptions are evaluated on a case-by-case basis at flight level by our Operations team. We will only pay compensation for disruptions that we are responsible for.

If you are not happy with the decision, you can also take the following steps:

1. Contact your local ADR. You may find a list of local ADR bodies in your country here.
2. Claim expenses. Compensation and expense requests are submitted and reviewed separately. While we only pay compensation for flight disruptions we are responsible for, you may still be entitled to expenses. We invite you to submit an expenses request by clicking here.