Regulation EU261

EU261 affects passengers departing from/arriving into the European Union and the European Economic Area.

Please note, not all passengers are entitled to EU261 compensation. Eligibility is determined by a number of criteria, which can be found in the applicable Passenger Rights Regulations.

Monetary compensation is determined by the following distances between departure/arrival airports:

• €250 in respect of all flights of 1,500 km or less or;
• €400 in respect of all intra-EU flights of more than 1,500 km and for all other flights    between 1,500 km and 3,500 km or;
• €600 in respect of all non-internal EU flights of more than 3,500 km.