In the unfortunate event that your mobility equipment (wheelchair, mobility scooter, walking aid) is lost, delayed, or damaged, you must report to the Lost Property Desk at your arrival airport. There you will be given a Property Irregularity Report (PIR), which will include a 10-character file reference, which will allow you to verify if there is any update on the tracing of your mobility equipment.
Once you have reported your mobility equipment as damaged/delayed/lost at your arrival airport and have received a Property Irregularity Report (PIR), you can submit a claim to Ryanair. You can find this baggage claim form here. The 10-character file reference found on your PIR Report must be included when making your claim. This reference is located at the top of the report (EG. STNFR12345). Claims cannot be processed unless the case has been reported at your arrival airport and a PIR has been issued.
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