I disagree with the assessment of my claim (amount or refused); what are my options?

If you are unhappy with our assessment of your claim, you can contact your local Alternative Dispute Resolution (ADR) body with your complaint.

Alternatively, you can also refer our decision to the European Commission Online Dispute Resolution (ODR) service. When filling in the trader details field on the ODR webform, you will need to provide the following email address: [e-mail]. This email address is solely used for the ODR process and queries submitted by customers to this email address will not receive a response.