Allocated seats for Special Assistance

We are committed to providing appropriate seating for those requiring special assistance, within the constraints of safety guidelines and available seating options.

If you have booked one of the below types of assistance, we will allocate you a suitable seat on-board, free of charge, along with one travel companion.

For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window.

• Assistance type (BDGR) - Customer travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew.
• Assistance type (PETC) - Customer travelling with a guide/assistance dog, but requires no special airport special services.
• Assistance type (WCHC) - Customer requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat.
• Assistance type (WCHS) - Customer requires assistance through the airport (departure & arrival) and up/down the aircraft steps.
• Assistance type (DPNA): Passenger with cognitive or non-visible disability requiring assistance - select option DPNA. Please contact our Special Assistance team to provide details on the type and level of assistance required.
• Assistance type (BLND) - Blind/Vision impaired customer requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew.

Please note: Emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind.

To ensure your safety and comfort, cabin crew must ensure that access to emergency equipment and escape routes is not obstructed. As a result, you may not be able to sit in certain seats, or you may need to be moved to another seat for safety reasons.