When am I entitled to a refund?

You may be eligible for a refund of your ticket under the following circumstances:

• If your flight has been cancelled;
• If you have experienced a flight delay of over 5 hours;
• If your scheduled time of departure is delayed by at least 5 hours;
• In the case of bereavement of a booked passenger or bereavement of an immediate family member who is not travelling with you.

Please contact the partnered OTA you booked with to process a refund.