
Daniel Montes
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Recent activity by Daniel Montes-
Who can I contact if I need support relating to the verification process?
Please contact Customer Services if you have queries regarding the booking verification process.
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The third-party travel agent sent me the email they used, I can’t log in with this, what do I do?
You do not need this email to complete verification. Enter your name and booking reference here to begin verification. Do not try and use the email provided by the third- party travel agent when as...
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Requesting Special Assistance
If you have booked with a partnered OTA, we recommend that you request these services on the Ryanair website up to 48 hours before the scheduled flight departure time. Follow the instructions here...
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I am failing the liveness check, what should I do?
Make sure you are following the on-screen instructions. You will be asked to smile, close your eyes, and turn your head left and right. Ensure your face is within the frame. If the issue persists, ...
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What baby equipment can I bring on board? Is there a cost?
You can bring 2 items of carry-on baby equipment for free. This can include a pushchair/buggy, car seat, booster seat or travel cot. These will need to be tagged at the check-in desk or at the boar...
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What is a ‘Checked Baggage Special Declaration of Value’?
If you are travelling with high-value items (including mobility aids), we recommend you request a special baggage liability cover called ‘Checked Baggage Special Declaration of Value’ to safeguard ...
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Will I need to complete this process more than once?
You will only need to verify once for each booking made with a third-party travel agent. For example, if you book a return trip from Dublin to Paris through a third-party travel agent, you will nee...
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My face is not being recognised, what should I do?
Ensure your face is within the highlighted frame. Make sure the person taking the selfie/completing the liveness check is the same person who owns the ID document you are using. If the issue persis...
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I paid for Express Verification but cannot complete it due to errors, what should I do?
Sometimes there are errors on our end. In this case, we recommend trying again at a later time. You will not need to pay again.
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What changing or feeding facilities are available on board?
There are baby changing facilities on board located at the rear, or middle of the cabin (depending on which aircraft you are on). Our cabin crew can warm baby bottles if required. However, we do no...