What are the time limits for changing a Flexi Plus ticket?

Changing your booked flight or route on the day of travel

With a Flexi Plus fare, you can change your booked flight on the day of travel, free of charge, to a flight on the same route as your original flight (if a seat is available). If you change your booked flight on the day of travel to a flight on a different route you will not have to pay a flight-change fee, but you must pay any difference in the fare. If you are changing to a later flight, you can make the change up to one hour before the departure time of the original flight. If you are changing to an earlier flight, you can make the change:

• up to 40 minutes before the new flight if you make the change at the airport ticket desk; or
• up to one hour before the new flight if you make the change through a contact centre.

Changing your booked flight or route before the day of travel

If you change to a flight departing one day or more before or after the original flight, you will not have to pay a flight-change fee, but you must pay any difference in the fare. You can make the change up to one hour before the departure time of the original flight. If you are changing to an earlier flight, you can make the change:

• up to 40 minutes before the new flight if you make the change at the airport ticket desk; or
• up to one hour before the new flight if you make the change through a contact centre.

If you have already checked in online for the original flight, you will need to contact us to uncheck that flight before you can make the change. With a Flexi Plus ticket you can check in at the airport free of charge.

You can change the route of all flights in a booking online through My bookings section. However, once you have taken the outbound flight, you can only change the route of the return flight at an airport ticket desk or through a call centre. You can only change the route between the same departure country and destination country.

When you change a flight, the services included in Flexi Plus are transferred to the new flight (if those services are available for that flight). If a service cannot be transferred, you will not get a refund of any part of the Flexi Plus fare.

Flexi Plus – name changes

Regulation 13 still applies to name changes, and you will need to pay the appropriate fee.