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  1. Zendesk
  2. At Airport & On Board

At Airport & On Board

Airport & Flight Information

  • How can I check if my flight is on time?

Estimated Times at the Airport

  • How far in advance can I drop my bag at the bag drop counter?
  • When should I arrive at the airport?
  • When does the check-in desk open and close for my flight?
  • How long will it take to get through security at the airport?
  • When will I be told my boarding gate number?
  • When should I go to the boarding gate?
See all 8 articles

On Board Experience

  • Will there be Wi-Fi on board?
  • Will I be able to charge my phone/device on board?
  • Will I be able to use my phone/device/electronics on board?
  • What snacks, drinks & meals will be available on board?
  • Can I purchase duty-free goods on board?
  • How do I get a receipt for items purchased on board during my flight?
See all 7 articles

Lost Property at the Airport / On Board

  • I lost my property at the airport / on board. Who do I contact?
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